Contact Us

Glow with confidence — we’ve got you.

Our support team usually replies within 24 hours. Feel free to reach out anytime — we’re here to help.

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FAQs

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Check our FAQs for a quick answer

Office

395 Bd des Trembles,

Gatineau, QC
J6Y 0P1
Canada

Email us

glowsocietyshop@gmail.com

Our Opening Hours (EST) :

Monday to Friday: 9:00 AM - 6:00 PM

Saturday: 10:00 AM - 4:00 PM

Sunday: Closed

Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

Processing Time:
All orders are processed within 1 to 3 business days after receiving your order confirmation email.

You will receive another notification once your order has been shipped.

Shipping Time:

Standard Shipping: Delivery within 6 to 10 business days after dispatch.

Express Shipping: Delivery within 4 to 5 business days after dispatch.

Total Delivery Time:
From the time of your order, you can expect delivery within approximately 7 to 13 business days, depending on the processing and shipping method selected.

Additional Information:

Business days do not include weekends or public holidays.

Shipping times may vary slightly during peak seasons or due to external factors beyond our control.

If you have any questions about your order, feel free to contact us at glowsocietyshop@gmail.com.

How can I track my order?

Tracking Your Order:
Once your order has been shipped, you will receive a tracking number via email.
You can use this number to track your order directly on our website.

Do you offer international shipping?

Yes, we offer international shipping to select countries. International shipping fees and delivery times vary depending on the destination..

How long will it take to process my order?

Orders are usually processed within 1-3 business days. Once processed, your order will be shipped according to your chosen shipping method.

Can I change or cancel my order after it has been placed?

Once your order is confirmed and processed, we are unable to make changes or cancellations. Please double-check your order before completing your purchase..

How can I return an item?

To return an item, please contact our customer service team within 60 days of receiving your order. Items must be unused, unwashed, and in their original condition. Please refer to our return policy for more details on how to initiate a return.

Are returns free?

Return shipping fees may apply unless the return is due to a defect or error on our part. Please check our return policy for more information.

How long does it take to process a return?

Once we receive your returned item, please allow 5-7 business days for us to process and issue a refund.

Can I exchange an item?

We currently only process returns. If you would like a different size or item, we recommend returning the original item and placing a new order

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team right away with your order number and photos of the issue. We will resolve the problem promptly, either with a replacement or refund.