Legal Page shipping & refund

Shipping and Refunds Policy

Shipping Policy

Processing Time:
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification once your order has been shipped.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer Free shipping to CANADA.

Shipping Options and Rates:

Price

Delivery Time after Dispatch

Standard Shipping (Canada)

Free

6–10 business days

6-10 Day Shipping ( Canada )

$9.99

4–6 business days

NOTE: We are not responsible for shipping carrier delays.

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guarantee

International Shipping Policy

We process orders within 3 - 5 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Shipping Options

Estimated delivery time

Price

Fed Express

20-30 Day Shipping

Based on total order weight

DHL Express

30-45 Day Shipping

Based on total order weight

NOTE: We are not responsible for shipping carrier delays.

Refunds Policy

We accept returns up to 30 days after delivery if the item is unused, in its original condition, and in its original packaging.
We will refund the full order amount minus the shipping costs for the return.

In addition, your purchase is protected by our 60-Day Satisfaction Guarantee.

If your item arrives damaged, defective, or if you experience any issue within 60 days, please email us at glowsocietyshop@gmail.com with your order number and a photo of the item’s condition.

We address these situations on a case-by-case basis and will do our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected, informing you whether your refund has been approved or rejected.

If approved, your refund will be processed within 5 to 10 business days, and a credit will be applied to your original method of payment.

Order Process

01.

Orders are processed in 1-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 1-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at glowsocietyshop@gmail.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

Is it free shipping?

Yes, we offer free standard shipping on all orders within Canada.

How long does it take to receive my order?

Orders typically arrive within 9 -13 business days for standard shipping.

Express shipping options are available for faster delivery 7-10 business days).

Please note that processing may take 1-3 business days before your order ships.

How will my order be shipped?

Your order will be shipped by one of these courier services, depending on your shipping address:
Worldwide: FedEx, DHL
China: DHL, SF Express
Hong Kong SAR: Local Express Courier, SF Express
Macau SAR: SF Express
Japan: FedEx, Sagawa, Yamato
Korea: FedEx, Lotte
Singapore: FedEx, Crane

What are your shipping costs?

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there.
You can check out our delivery options table.

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address.

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.